Shipping policy

SHIPPING POLICY

ORDER PROCESSING

All orders will be processed within 3‑5 business days.

Many of our products are hand‑crafted. Some orders may require additional preparation time to ensure items meet our quality standards before shipment.

Processing time is separate from shipping time and excludes weekends and public holidays.

Once your order is processed and shipped, you will receive a shipping confirmation email with your tracking number.

ESTIMATED SHIPPING TIMES

We ship worldwide.

After completing the 3‑5 business‑day processing period, worldwide delivery is estimated at 1‑4 weeks.

Actual delivery is affected by destination region, local postal service, customs clearance, weather, carrier and other unforeseen factors. Most orders arrive within the estimated window, though delays outside our control may occasionally occur.

ORDER TRACKING

A tracking number will be sent via email after shipment, please check tracking status regularly.

Tracking information will not update immediately. Full tracking history usually becomes available after customs clearance.

INTERNATIONAL ORDERS

International parcels go through customs in the destination country.

Any customs duties, taxes or brokerage fees incurred are the buyer’s responsibility.

Customs‑related delays are beyond our control. No refunds will be issued for parcels held, seized or abandoned by customs.

THIRD‑PARTY CARRIERS

We work with multiple third‑party logistics providers. Parcels transit via international and local last‑mile services.

Multi‑leg transit may cause delays in tracking scans. For delays after arrival in your country, please contact your local last‑mile carrier.

LOST, STOLEN OR DELIVERED PARCELS

Risk of loss or theft transfers to the buyer once the carrier marks the parcel as delivered.

If tracking shows delivered but you cannot locate your package:

  • Check around your delivery location
  • Check with family members or neighbours
  • Contact your local delivery carrier
  • Allow 24‑48 hours; some carriers mark parcels as delivered early

Please contact us if issues persist and we will offer reasonable assistance.

FAILED DELIVERY & RETURNED PARCELS

Parcels may be returned or discarded by logistics / customs due to:

  • Incorrect or incomplete shipping address
  • Failure to collect your parcel
  • Refusal to accept delivery
  • Refusal to pay customs fees

If reshipment is possible, reshipping costs are at the buyer’s expense. Refunds are not available under these circumstances.

SHIPPING DELAYS

We dispatch orders as quickly as possible. Delays may be caused by circumstances beyond our control: bad weather, customs inspections, logistics disruptions, public holidays, peak shipping seasons, transit hold‑ups, delayed tracking scans, natural disasters and more.

Pure shipping delay alone does not qualify for a refund. Estimated delivery time starts after your order has been processed and dispatched.